Answer every email. Together.
Every inbox in Groupbox gets its own unique email address. Forward messages to it or use it directly, and your whole team works from one calm place.
Launching soon. Sign up for early access.
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Built for support, success, ops and sales teams
See Groupbox in action.
A short walkthrough of how a team answers customer email together.
Shared email shouldn't feel this messy.
CC chains, forwarded threads and "did anyone answer this?" cost you customers. Groupbox gives every message a clear owner.
Mail comes in
Each inbox has its own unique address. Forward messages to it, or give it out and use it directly.
Someone owns it
Assign by hand or by rule. Everyone sees who has it and when someone is replying.
Customer gets an answer
Reply from the inbox's address, use saved replies, and keep private notes next to the thread.
Everything a support inbox needs. Nothing it doesn't.
See how your team is doing
Response times, volume by day, busiest hours and workload per person. Spot problems before customers do.
Assign and collaborate
Hand off threads, @mention teammates and add private notes customers never see.
Rules that do the sorting
Route billing mail to finance, tag refunds, assign VIPs to your best people.
Saved replies
Answer common questions in one click, with the customer's name filled in.
Response targets
Set a goal per inbox. Overdue threads rise to the top so nothing slips.
Tags and saved views
Label threads, then save the searches your team uses every day.
Secure by default
Role-based access, per-inbox permissions and an activity log of who did what.
Fewer dropped emails. Faster replies.
What Groupbox is built to improve for your team.
Groupbox vs. a plain shared mailbox
| Groupbox | Shared Gmail / Outlook | |
|---|---|---|
| Clear owner for every email | Yes | Manual, easy to miss |
| See who is replying right now | Yes | No |
| Private notes inside the thread | Yes | Forward and hope |
| Automatic routing rules | Yes | Limited filters |
| Team response reports | Yes | No |
Questions, answered.
Do my customers need to change anything?
No. They can keep emailing the address they use today. Forward those messages to your Groupbox inbox, or give customers the inbox address directly.
Do I need to change my email provider?
No. Every inbox gets its own unique email address. Forward messages to it from any provider, or use the address directly. Start with one inbox and add more later.
How long does setup take?
Most teams create their first inbox and invite teammates in under ten minutes.
Can I import old conversations?
Contact us and we'll walk you through bringing recent history across.
Is our data safe?
Access is controlled by role and by inbox, and every action is logged. See our security page for details.
Be first in the box.
Sign up for early access and we'll email you the day Groupbox opens.
Early-access sign-up opens here soon.
Or watch the video demo first.